FREE U.S. SHIPPING FOR ORDERS OVER $125
Orders & Delivery Policy
PLEASE NOTE
- Orders are processed within 2-5 business days with the exception of pre-orders
- You will receive your order anywhere from 5-10 business days from the date that it is shipped out, not the date the order is placed.
- After your payment is authorized and verified, it can still take up to two business days to process your order.
- Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
- Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Return and Refund Policy
Return & Refund Policy
Thank you for shopping with us! We hope you love your purchase. However, if for any reason you're not completely satisfied, we are here to help.
Eligibility for Returns:
- Items must be returned within 15 days of the purchase date.
- All returned items must be unused, unwashed, and in their original condition, with all tags and labels still attached.
- Final sale items, including sale or clearance items, are not eligible for return or exchange.
How to Return:
- Please contact us at eyeamdb@eyeamdb.com to request a return authorization.
- Once your return is approved, you will receive instructions on how to return your item.
- Please ensure that the item is securely packaged to avoid any damage during return shipping.
Refund Process:
- Once your return is received and inspected, we will process your refund to the original method of payment.
- Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
- Shipping fees are non-refundable. If you received free shipping on your original order, the standard shipping charge will be deducted from your refund.
Exchanges:
- If you would like to exchange your item for a different size or color, please contact us to initiate the exchange process.
- Exchanges are subject to availability and may require additional shipping fees.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order.
- We will arrange for a replacement or refund based on your preference.
Non-Returnable Items:
- Items marked as "final sale," including but not limited to custom orders, are not eligible for return or refund.
Contact Us: If you have any questions about our return and refund policy or need assistance with a return, please don't hesitate to reach out to us at eyeamdb@eyeamdb.com
Thank you for choosing Eye Am DB Clothing Co. We appreciate your business and are committed to ensuring your satisfaction.
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